Received damaged or wrong products? We will gladly provide you with a full refund within 15 days from receiving date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email firstname.lastname@example.org for information on the refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please allow for up to two billing cycle for credit to appear in your banking statement.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are not responsible for lost items during shipment.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Unfortunately, we currently do not offer exchanges on our products. If you wish to swamp out for different product, please follow the steps for return and open a new order on www.lotusandposes.com for the product that you wish to purchase.